NLB ditched e-learning platform Udemy Business as renewal 'several times' the cost with fewer courses: Tan Kiat How
Senior Minister of State for Communications and Information Tan Kiat How in Parliament on Feb 28, 2023.
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- The National Library Board did not award a fresh contract to the e-learning platform Udemy Business and its services will stop from Dec 15
- This was because Udemy Business' new licensing model was “several times” more expensive than the existing one
- It would also have covered a much smaller number of courses and restricted the number of users accessing them
- Mr Tan Kiat How, Senior Minister of State for Communications and Information, told parliament this
- He said that the library board will explore alternatives to Udemy Business
SINGAPORE: The National Library Board (NLB) did not award a fresh contract to the online learning platform Udemy Business because the new licensing model was “several times” the price of the old one, Parliament was told.
Mr Tan Kiat How, Senior Minister of State for Communications and Information, said that the new model also covered a much smaller number of courses.
Responding to a parliamentary question on Wednesday (Nov 22), he also said that the new model offered by Udemy Business would restrict the number of users accessing the courses.
He assured the House that NLB is very concerned about the “nutrition of the mind” of Singaporeans and is exploring alternatives for learners who have been using the platform.
TODAY reported earlier this month that access to NLB’s subscription to Udemy Business will cease from Dec 15, a decision that had sparked unhappiness among some patrons.
The National Library Board (NLB) decided not to award a new contract to the e-learning platform Udemy Business after the current one expires on Dec 15 for several reasons, Senior Minister of State for Communications and Information Tan Kiat How told Parliament on Wednesday (Nov 22). He said the new licensing model is “several times” the price of the existing one. It also covers a much smaller number of courses and limits the number of users who can access them. Mr Tan said NLB is looking into alternatives and expects to start offering them in the coming months. Meanwhile, users who are still keen on courses offered by Udemy Business will be able to use their SkillsFuture Credits to pay by claiming reimbursement after completing the courses.
NLB said then that it was due to changes in the online learning resource's licensing model and a “significant" cost rise, without elaborating.
On Wednesday, Mr Tan said that he was unable to give the breakdown of cost for each user because such details may involve commercial sensitivities.
He was responding to a follow-up question by Ms Hany Soh, Member of Parliament for Marsiling-Yew Tee Group Representation Constituency.
Using the analogy of a buffet restaurant, he said that in the past, a patron could pay a fixed price upon entering the restaurant and be entitled to take food from various sections of the buffet.
“But with a new model, maybe the restaurant tells you that the price that you pay at the door is a few times higher now. You go into the restaurant, you’re only entitled to a plate of rice and maybe two or three dishes (of) cooked food. Anything else you'd have to top up, pay extra,” he continued.
“So the question for us is that with a much more expensive, costly model, does it still meet the needs of our learners?”
Mr Tan added that Singaporeans who are still interested in courses offered by Udemy Business may use their credits from the national SkillsFuture programme to fund such courses.
They may do so by submitting their claims for reimbursement for completing such courses.
“NLB will also continue to identify suitable e-learning resources to replace offerings by Udemy Business and expects to make available new resources in the coming months.”
In response to TODAY's queries, Udemy said it was pleased many Singaporeans had found value in its courses for skills development and hoped users will continue on its platform.
"Our fresh and relevant courses are cost-effective, and we also provide over 23,000 free courses on our platform. Udemy Business offers thousands of courses for corporations of different sizes, and encourages them to reach out to us if they’re interested in offering Udemy courses to their employees," said its spokesperson.
This article was originally published in TODAY.
